Copyright: Netzip, Inc.


View Button

The View Button primarily controls which type of downloads appear in the Download List Interface.  When you click on the View Button, a scroll-out menu will appear giving you three options:

All Downloads – Click to view all completed, unfinished and running downloads in the Download List Interface.

Unfinished Downloads – Click to view only unfinished downloads in the Download List Interface.

Running Downloads – Click to view only running downloads in the Download List Interface.

Scheduled Download – Click to view only the scheduled downloads in the Download List Interface.

Info Window – Allows you to view or hide the info window.

Log – Primarily for advanced users, this gives you a log of the communications between Download Demon and the server you were downloading from.


File Button

The File Button allows you to manage your downloads, as well as launch new ones.  When you click on the File Button, a scroll-out menu will appear giving you four options:

Start/Schedule a New Download – Click to either start a new download or to schedule a new download.  After you click, the New Download Properties Window will appear.

Delete Download – Click to delete the file listed in the Status Interface.  You can change which file to delete by clicking on it in the Download List Interface first, and then choosing Delete Download.

Pause – Pauses the download listed in the Status Interface.

Resume –Resume the unfinished download in the Status Interface.

Pause All Downloads – Click to pause all active downloads.

Resume All Downloads – Click to resume all unfinished downloads.

Explore Downloads Folder – Click to automatically view the folder that holds all your downloads.  This is especially helpful if you want to launch, move, or copy a downloaded file.

Close Download Demon – Exits the application.


Tools Button

The Tools Button allows you to set or change the built in settings for Download Demon.  When you click on the Tools Button, a scroll-out menu will appear giving you three options:

Dial-Up – Click to open the Connect To Window.  However, if you haven’t set up Download Demon to connect to the Internet, you will be directed to the Connection Tab.  The Connection Tab allows you to tell Download Demon how you want to connect to the Internet.

Change Skin – Click to access the Skin Selection Window.  This allows you to change the skin for Download Demon.  An awesome and powerful feature!  If you’re not sure what a “skin” is, click here.

Options – Click to access the Options Window.  This will allow you to look up or change any of the built-in settings for Download Demon.

About – Gives you information on the version of Netzip Download Demon installed on your computer.


Pause and Resume Buttons
Pause/Resume Buttons

These two buttons effect the download selected in Status Interface.  Keep in mind that not all servers support the Pause/Resume feature.  If a particular server does not, you will be informed pausing will end the download.

Pause – Click this to pause the download listed in the Status Interface.  Using this feature allows you to temporarily stop downloading.

Resume – Click this button to continue downloading the unfinished file listed in the Status Interface .  It will also redownload a completed file.


New Download Properties Window

The New Download Properties Window can either set the properties of a future download, or show you the properties of an existing download.  This window can be accessed in two ways:

For a new download – Click on the File button and choose Start/Schedule a New Download.

For an existing download – Right mouse-click on an existing download and choose Properties.

The New Download Properties Window consists of three tabs: Primary, Scheduling, and Advanced.

•	If you wish to schedule a download for a later time, click here.


Options Window

The Options Window allows you to configure the built-in settings for Download Demon.  To access this window click on the Tools button and choose Options.  When the Options Window appears, three tabs listed will be listed: General, File Types, and Connection.  Click on either of these to find out more information on that tab.


General Tab

The General Tab is accessed through the Options Window.  It is divided up into several sections: Configuration, Reconnect, Default Download Folder, as well as some other miscellaneous options.

Reconnect

This feature is used in the event your download gets cut off in the middle of transmission.  Netzip Download Demon will automatically restart the downloading process without any hassle or frustration on your part.  This can be a crucial timesaving feature if there is net congestion, the download server crashes, or your Internet Service Provider is having technical difficulties.  Reconnect is kind of like a “redial” function on a telephone.  If you get a busy signal, Download Demon can “redial” the URL for you automatically.  (Keep in mind this does not actually redial your phone or modem).

Number of retries – You can specify how many retries (or “redials”) you want Download Demon to do before stopping.  This is helpful if you don’t want to tie up your phone line because of a malfunction on their end.  Note that this will be grayed-out if “Infinite retries” is checked.  The maximum number of retries is 100.

Seconds between retries – You can specify how long Download Demon should wait (in seconds) between “redialing” the URL.  After X number of seconds, Download Demon will place another request to download the file.  The maximum number of seconds between retries is 60.

Infinite retries – Check this if you want to allow Download Demon unlimited attempts to reconnect.

Configuration

This controls when your computer will automatically load Download Demon.

Timeout network operations after X seconds – Controls how long Download Demon should wait for the URL request to come back.  The default is 60 seconds.  Thus, if Download Demon hasn’t received any data after 60 seconds, it will wait the number of seconds specified in “Seconds between retires” (above), then retry the URL and wait another 60 seconds for a reply.  The maximum you can set this to is 600 seconds.

Maximum simultaneous connections – Controls the maximum number of simultaneous downloads you can have going concurrently.  The maximum you can set this to is 4 connections

Load program at startup – With this checked, a Download Demon icon will appear in your system tray.  This allows you to easily open Download Demon by double-clicking on it, or easily access other advanced options by right mouse-clicking on it.

Enable browser integration – With this checked, Download Demon will handle most of your downloads for you.  Uncheck it if you never want Download Demon to handle any of your downloads.

Default Download Folder

This controls where all your downloads will be placed on your computer.  The built-in setting is for C:\MY DOWNLOAD FILES\.  To change this, click on the … button.


File Types Tab

The File Types Tab is accessed through the Options Window.  This option allows you to change which files are associated with Download Demon on the Web.  This is especially helpful if you are downloading certain types of files frequently, but Download Demon never handles those downloads.  You can easily add that file type to the list.  However, if you do not want Download Demon to handle certain downloads, then delete that extension from the list.

For example, since the file extension ZIP is associated with Download Demon, then all files with a ZIP extension will be downloaded with Download Demon.  An extension is a three or four letter designation added to the end of all files that allow the computer to determine what kind of file it is.  For example, all text files produced with Notepad have a TXT extension, signifying to the computer that it’s a text file.  (To see the extensions of the files on your computer, unhide the extensions through Window’s Options.  See your Windows manual for details).

To Add a File Type

In the small white box next to “File extension,” type the three or four letter extension you wish to add (do not put a dot in front of it), and then click the Add button

To Remove a File Type

Highlight the file type you wish to remove, and click the Remove button.


Connection Tab

The Connection Tab is accessed through the Options Window.  This option tells Download Demon how you typically connect to the Internet.  This is important especially if you’ve scheduled a download to occur when you are not present.  If these settings are not accurate, it may interfere with any scheduled downloading.  The Connection Tab is divided into three sections: Connection, Modem, and Proxy Server.

Connection type

This setting determines the method you use to connect to the Internet.

Connect to the Internet using the phone line – Most users use a modem to connect to the Internet.  If you have to first dial a telephone number to connect to the Web, then you are using a modem.  If this is the case, be sure you’ve selected this option.

Connect to the Internet using the local area network – Some users may be in a corporate environment where they connect via a shared modem or a T1 connection.  If this is the case, be sure you’ve selected this option.  Note that if this is selected, the entire Modem section is grayed-out.

Modem*

If you connect to the Internet via a modem, then you will need to change these settings to match your specifications.

Use the following Dial-Up Networking connection – This field should have the name of your Dial-Up network.  If it does not, click the down wedge on the right-hand side to open a drop down list of choices.  Choose your Dial-Up network.  If you wish to Add a new network, or look at the Properties of the existing Dial-Up network, click on those respective buttons.  Windows will then guide you through the process of adding to or changing the properties of those networks. (See your Window’s manual for instructions.)

Dial on demand – Check this to automatically connect to the Internet for all scheduled downloads.  Furthermore, it will automatically connect if you are using Download Demon offline, and you enter a URL into the New Download Properties Window.  If you leave this blank, it will ask you if you want to connect to the Internet before proceeding.

Auto disconnect after finishing all downloads – With this checked, a warning box will appear after finishing any downloads.  This warning box will give you the option of staying online, or disconnecting after a certain number of seconds.

*Note:  This section is grayed out if you have selected Connect to the Internet using the local area network above.

Proxy Server

This section only applies to those who use a proxy server. If you’re not sure if you use a proxy, then you probably don’t.

Access the Internet through a proxy server - Check this option if you access the Internet via a proxy server.  After checking this option, be sure all your proxy settings are set up correctly. Configure – Click on this button to configure your settings.  For more detailed information on the Proxy Window, click here.

Other Options

Other miscellaneous options are given at the bottom of the Connection Tab.

Show connection log – For advanced users, check this to view a detailed dialogue between Download Demon and the server you are downloading from.  This information may be helpful if you are having troubles connecting to a server, and you’re not sure why the connection can’t be established.

Delete cached passwords – Click this to completely erase all username and passwords that you’ve given Download Demon.  This may be helpful if you are sharing your computer with others, and you don’t want anyone else to have access to certain servers that you use.  If you click the button, you will be given a warning before the deletion of your information.

•	If all the settings on this tab are set to your preference, you may schedule downloads.  To learn more about the Scheduling Tab, click here.  If you’re not sure what scheduling is, click here.


Status Interface

The Status Interface is the main control panel for Download Demon.  This main window shows you the most detailed and up-to-date information on the progress of your download(s).  At any point in the middle of a download, you can look at the Status Interface to find out the status, length, and time of your download.  This window has a control panel and buttons.

Control Panel

The control panel tells you information about your download.

Progress Indicator – The most noticeable aspect of the Status Interface is the Progress Indicator.  On most releases of Download Demon, this indicator is in the form of a multi-colored ring.  The indicator will gradually appear as the download progresses.  It is also divided into quarters so you can get a visual representation of the status of the download.  When the entire indicator appears, the download has completed.

Percent Complete – When this reaches 100%, then the download is complete.

Time to Completion – The format is HH:MM:SS, so that if the readout shows 17:23, then you have 17 minutes, 23 seconds to complete your download.  If it shows 3:12:32, then you have three hours, 12 minutes, and 32 seconds to complete your download.

Guide Bar – A guide bar will tell you what percent the download (or downloads) is complete, the file name, and our product name, “Netzip Download Demon.”

Saving – Tells you the name of the file you are downloading.

From – Tells you the location of where you are downloading from.

To – Tells you where on your computer you are downloading to.

Buttons

The buttons control what you view, or offer you other options.

Down Arrow – Click the down arrow to reveal the Download List Interface.

Up Arrow – Click the up arrow to open or close the Banner Ad Interface.

Info Window Button – Click to open or close the Info Window.

File Button – Allows you to pause or resume all downloads, start a new download, or delete a download.  For more info, click here.

View Button – Allows you to change what’s viewed in the Download List Interface, and gives you the option of viewing communications between Download Demon and the download site.  For more info, click here.

Tools – Allows you to change some of the built in settings for Download Demon, as well as set up your connection to the Internet for Scheduling.  For more info, click here.

Affiliate – This is a button gives you offers from advertisers if you click it.  It might say “Powered by Netzip,” or mention another company.  We allow other companies to pay for your usage of the product.  In exchange, we permit them to place their Affiliate button on our product.

Tips & Tricks: Did you know that you could completely change the look and feel of Netzip Download Demon?  All you have to do is change its skin.  Click here for more info.


Download List Interface

To access the Download List Interface, click the down arrow located on the Status Interface.  The Download List Interface gives you a list of either all your downloads, only the unfinished downloads, or only the running downloads, depending on what you’ve chosen from the View Button.

Downloads are listed in three columns, although you may need to scroll to the right to view them all.  To enlarge a column, drag the column boundary to your desired length.  (See your Window’s manual for instructions on adjusting the column width.)  The three columns are:

Source – This tells you the location on the Web you are downloading from.

Destination – This tells you where on your computer you are downloading to.

% (Percent) – This tells you the percent complete of the download.  When it reaches 100%, that download is complete.

Tips & Tricks 1: At the completion of the download, double-click on it to open the file.  If it’s an EXE, it will launch automatically.  If it’s another file type, it will launch the appropriate application to open your download.   Furthermore, if you’ve downloaded only a portion of the file and decide you don’t want it, you can easily delete it by right mouse-clicking on it and choosing Delete.

Tips & Tricks 2: Did you know that you could completely change the look and feel of Netzip Download Demon?  All you have to do is change its skin.  Click here for more info.


Proxy Window

The Proxy Window is accessed through the Connection Tab, and allows you to set-up or change the settings for your proxy server.  (If you’re not sure if you use a proxy, then you probably don’t.)  The Proxy Window is divided up into two sections: Proxy Servers, and Exceptions.

Proxy Servers

This section allows you to specify the address and the port of your proxy server, depending on the protocol.

Type – Under the “Type” column, we’ve listed four standard protocols used on the internet: HTTP, FTP, SOCKS, and Secure.

Address of proxy to use – For the address, type in the complete address of the proxy server you use for each protocol.

Port number – Type the port you will use for each proxy server and  protocol..

Use the same proxy for all protocols – Click this option if you use the same address and port for all protocols.

Exceptions

Some computer environments should not use a proxy when accessing servers in the local domain.  If this is the case for your environment…

Bypass proxies for origin servers in the local domain – Check this to not use proxies if you are trying to access servers in your local domain.


Starting a Download

There are several ways to start a download using Netzip Download Demon.

Method 1 – While on the Web, click on any link to download a file.  If Download Demon is associated with that file type, then Download Demon will automatically launch and download the file.

Method 2 – Right mouse-click on the Download Demon Icon  in your system tray and choose New Download.  The New Download Properties Window will appear.

Method 3 – Use the Download Demon’s Scheduling feature.


What is a File Type?

A file type for a file is determined by its extension.  An extension is a three or four letter designation added to the end of all files that allow the computer to determine what kind of file it is.  For example, all text files produced with Notepad have a TXT extension, telling the computer that it’s a text file.  If Download Demon is associated with a certain file type, then it will be downloaded with Download Demon instead of by the browser.  For example, since the file extension ZIP is associated with Download Demon, it will download all files of that file type.

Tips & Tricks: To see the extensions of the files on your computer, unhide the extensions through Window’s Options.  See your Windows manual for details.


Customer and Technical Support

Netzip, Inc. can be reached by phone Monday through Friday between 8:30 AM and 5:30 PM, Eastern Standard Time.  You can also reach Netzip on the Web site or by e-mail via the Internet.

If your question is not answered in this help file or in the user guide, please check our Web site:

www.Netzip.com

If you have not found the solution to your question, e-mail us at:

techsupp@Netzip.com

or telephone/fax us at:

Technical Support  (770) 541-9906

Customer Service in US only (800) 432-0025

Customer Service outside US (770) 541-2729

Fax 770-541-1700

Note: When you report a problem, please make sure to include all relevant information including:

·	The Windows version you are using (Windows 95, Windows 98),

·	What feature you are using,

·	What happens when you use the feature.

If you need to contact Netzip for a reason other than technical support, our mailing address is:

Netzip, Inc.

100 Galleria Parkway

Suite 1020

Atlanta, GA 30339

Tips & Tricks: We hope you’ve enjoyed the special download features that Download Demon has provided for you.  Our sponsors have generously paid for your usage of our product, and we in turn allow them to advertise.  However, for a nominal price you can purchase this product for yourself.  This would allow you to permanently close the Info Window, as well as close the Banner Ad Interface.  Come visit us at HTTP://WWW.NETZIP.COM.


Copyright and Documentation

Copyright Notice

© 1999 Netzip, Inc.  All rights reserved.  No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form by any means without the written permission of Netzip, Inc.

Software License Notice

Refer to the license agreement included with this product for permitted and prohibited uses.  Unauthorized duplication in any form is prohibited.

Trademarks

Netzip, Netzip Download Demon, and the Netzip logo are trademarks of Netzip, Inc.  Microsoft, MS, and MS-DOS Windows are registered trademarks of Microsoft Corporation.  Windows is a registered trademark of Microsoft Corporation.  UNIX is a registered trademark of UNIX Systems Laboratories.  PKZIP and PKUNZIP are registered trademarks of PKWARE, Inc.  Netscape and Netscape Communicator are registered trademarks of Netscape Communications Corporation.  All other trademarks are property of their respective owners.

Documentation

David Avram Jeroslow

Netzip, Inc

100 Galleria Parkway

Suite 1020

Atlanta, GA 30339


What can Download Demon do for you?

For many years, Netzip has been in the business of making your Internet experience easier and more enjoyable.  We’ve spent hours reading over user mail and direct feedback from our customers, as well as doing market research and keeping up with the latest trends.  From these efforts, we’ve created Download Demon, the best download utility available for the Internet.

With Download Demon, we’ve addressed these problems with downloading:

Problem 1 – I want something that will easily help me with downloading.  Something easy to use, and always there when I need it.

Solution – We will always be there when you download most files over the Internet.  There’s no need to turn us on, or go look for us on your computer.  We come up automatically, and only when you need us!  You also have full control over when come up.  If you don’t want to use us, turning us off is only a click away.

Problem 2 – I hate wasting time downloading.  Isn’t there some way my computer can download for me while I’m away?

Solution – Download Demon’s Scheduling feature allows you to plan out your downloads when you want to, instead of when you computer wants you to.  How would you like your computer to get the files that you want while you’re asleep?  It’s as easy as pie with Download Demon.

Problem 3 – When I download multiple files at the same time, my screen is cluttered with all these boxes showing the progress of each single download.  I want one interface that handles them all simultaneously.

Solution – You’ve got it!  With Download Demon, all your downloads are handled in one simple interface.  We also tell you the percent complete of all your downloads.  No more little downloads littered across your screen.  It’s all in one, easy-to-use product, and all within your mouse reach!

Problem 4 – With Windows I can always customize my desktop.  Why can’t I customize my other programs and change them to look the way that I want them to?

Solution – Download Demon allows you to change the entire look and feel of our program.  With our new Skins feature, you can control everything from the button locations to the color schemes.

Problem 5 – I downloaded a file a month ago, and I want to redownload it without having to look for it all over the Internet.  What do I do?

Solution – Simple!  Download Demon keeps a record for you of all the sites you’ve downloaded from.  You can easily find that old download and redownload it with no hassle.

Problem 6 – Sometimes when I’m downloading, someone picks up the phone line and I get cut off in the middle of a download.  Other times, there’s so much net congestion that my download freezes.  Then I have to redownload the whole thing from scratch!

Solution – Why redownload it over?  With Download Demon’s Reconnect feature, you can continue downloading where you left off.  There’s no need to redownload it from scratch.

Problem 7 – I just downloaded a file, but I don’t know where I’ve downloaded the file.

Solution - Netzip Download Demon cures that headache with its default download folder called "My Download Files." All your downloads get saved in that folder -- so you'll never have to search for them again! You can even change the default folder to whatever you choose.

Problem 8 – What if I want to use the phone in the middle of a download.  Do I have to wait until it’s finished?

Solution – Not with Download Demon! In the middle of a download, you might want to check your e-mail, make a phone call, or send/receive a FAX. You can use Netzip Download Demon's convenient Pause and Resume feature to pause your download, get your e-mail, disconnect from the Internet to make a phone call or send/receive a FAX. When you're done, just dial back in to the Internet and click the Resume button to continue your download as if nothing happened.

Problem 9 – After I’ve downloaded a file, what am I supposed to do with it?

Solution - At the end of most downloads you want to install the file or view its contents. Usually, you have to go find the file and double click on it. Now you can do it immediately right from Netzip Download Demon.  When your download is done, Netzip Download Demon will let you install or view the file immediately!  If you have the right software, it also knows what program you have that works with the download and uses it to view the file.


Scheduling Tab

The Scheduling Tab can be accessed through the New Download Properties Window.  Click here if you are not sure what Scheduling is.  Before using the scheduling feature, be sure you’ve set up Download Demon to remember your password.  Otherwise, it won’t work.  To help Download Demon remember your password, click here.

Important Note

•	If you have never used the Scheduling feature, but you would like to, you need to configure Download Demon to your computer.  Click here for more information.

Scheduling Tab Options

Start immediately – Choose this option if you want the download to begin (or continue) after you click OK at the bottom.

Start as soon as a connection is established – Choose this option if you want the download to begin the next time you log onto the Internet.

Schedule* – Choose this option if you wish to download at a later time.  Also, see below for some important system instructions before use.

Start on- Choose this option if you want the download to begin on a particular date and time in the future.  You must choose the month, the day, the year, the hour, the minute, and am/pm.  The month can be selected from a list by clicking on down wedge to the right of the field, as well as am/pm.  You can type in the numbers, or press the down/up buttons in each field until the day, hour and minute is chosen.

Start after – Choose this option if you wish to download after a preset number of days, hours, or minutes. You can type in the numbers, or press the down/up buttons in each field until the day, hour and minute is chosen.

Auto disconnect – Select this if you wish Download Demon to automatically sign you off the Internet at the completion of your download(s).  This is highly recommended since some ISPs will charge you for the number of minutes that you are on the Internet.  If, however, you will be using the Internet while the download is scheduled, then it would be best to unselect this.

*Note: The Scheduling options remain grayed-out unless Schedule is chosen.

System Instructions for Scheduling

In order for scheduling to function as designed, certain computer conditions are necessary.

1.)	You must have the computer on and available during the times you wish to download.  Download Demon will not turn your computer on for you.

2.)	Some computers “sleep” or go into “standby” mode after a period of no use.  In this mode, most computers shut the hard-drive off as well as the monitor.  However, some will go so far as to completely shut down everything and cut all power to the system.  If your computer completely shuts down everything during “sleep,” then you will need to turn this option off, or schedule it after the scheduled download(s) has occurred.  For instructions on how to turn this Windows feature off, look up “sleep,” “standby,” or “power management” in your Windows manual.

Advanced User Note: If you wish to schedule a download to a server that does not allow anonymous logins, please click here.


What is a Download Demon Icon?

 An icon is a picture or symbol that represents something else.  In this case, the Download Demon icon represents our program.  If you double-click on our icon, it will automatically launch Download Demon.  When you first installed Download Demon, you were given the option of placing a shortcut on your desktop.  This shortcut is an icon.  You may also find our icon in the lower right-hand corner of your screen (in the system tray).


What is the Desktop?

When you first turn on your computer, you usually wait a few moments while Windows loads.  The Desktop is the first screen you see after Windows finishes loading.  It usually contains a list of icons that you use on a regular basis.  (See your Windows Manual for further details.)


Troubleshooting

Please click on the link that best describes the problem you are having.

I’m getting an error message.

It’s asking me a question.

It didn’t do what I expected it to do.


Right Mouse-Click

Netzip Download Demon allows you to have full control over your download, at all times, through our right mouse-click advanced options feature.  If you’ve never heard of a right mouse-click (or a right-click), then click here.

Where can you right mouse-click?

Right mouse-click options are available when you right-click on a download in the Download List Interface, or when you right mouse-click on the Download Demon icon in the system tray.

More Information

If you are interested in how you can right-mouse click with Download Demon, please choose from the following options:

1.)	To find out more about right mouse-clicking in the Download List Interface, click here.

2.)	To find out more about right mouse-clicking on the Download Demon icon in your system tray, click here.


What is a Right Mouse-Click?

What is a right mouse-click?

On your mouse, there is at least two buttons.  The one you normally use is the left button, typically when you double-click.  The other button (or the one furthest to the right) is called the right mouse button.  When you click with this button, it’s called a right mouse-click.  It can also be referred to as a right-click.

Why right mouse-click?

Windows allows for the option of putting frequently used functions (or advanced options) at a finger click away.  This saves time of having to dig through endless menus and choices.  It also allows you to set parameters for a specific item, rather than setting them for all items.  To find out more about how the right mouse button can help you with everyday Windows’ functions, see your Windows manual for details.

Tips & Tricks: To find out how right-click options can help you with Netzip Download Demon, click here.


What is a Completed Download?

A download is complete when you have downloaded 100% of the file.


What is a Running Download?

A running download is a download that is still actively downloading.  It is in the middle of the process of getting on to your computer from the Internet.  When you see the Pause button active, and the Resume button is grayed-out, then the download is still running.


What is an Unfinished Download?

An unfinished download means that you have downloaded only a portion of the file, it is not currently active, and you may continue downloading the file at a later point.


What is a Mirror Site?

 A mirror site is another location that you can download the same file.  The benefit of having mirror sites is if the main site is busy, having technical problems, or is down, other sites may be a better choice to download from.  Only certain download sites offer Download Demon their mirror sites, and they will be automatically chosen if the main site is nonviable.


What is Reconnect?

This feature is used in the event your download gets cut off in the middle of transmission.  For those download sites that are reconnect compatible, Netzip Download Demon will automatically restart the downloading process without any hassle or frustration on your part.  This can be a crucial timesaving feature if there is net congestion, the download server crashes, or your Internet Service Provider is having technical difficulties.  Reconnect is kind of like a “redial” function on a telephone.  If you get a busy signal, Download Demon can “redial” the URL for you automatically.  (Keep in mind this does not actually redial your phone or modem).


What is an Internet Service Provider?

An Internet Service Provider (or ISP) is a company that allows you to connect to the Internet.  When your computer calls up the Internet, it dials the phone number of your ISP.  Once you connect to your ISP, you are automatically connected to the Internet.  Some examples of nationally recognized ISPs are Earthlink, Mindspring, Netcom, or Quest.


What is Scheduling?

One of the powerful features of Netzip Download Demon is the ability to schedule your downloads at a later time.  The obvious benefit is that you can obtain your downloads at a time that’s most convenient for you, whether at night while you sleep, at home while you’re at work, or when there’s less congestion on the Internet.  This allows your computer to work for you, instead of the reverse.

If you want to schedule a download, click here to setup Download Demon for scheduling.


Tips & Tricks

Some advanced features of Netzip Download Demon are the ability to access special options through a series of button clicks.

Tips

1.)	Get a new look – Did you know that you could completely change the look and feel of Netzip Download Demon?  All you have to do is change its skin.  Click here for more info.

2.)	Scheduling – If you want to schedule a download from a server that does not allow anonymous logins, please click here.

Tricks

1.)	CTRL + Left mouse-click – When downloading off the Web, you can download without Download Demon by using this key sequence when clicking on a link to download.  When you do this, your browser will handle the download instead of Download Demon.  You can also turn off Browser Integration  to disallow Download Demon for all of your downloads.

2.)	Double-click on the Download Demon icon in the system tray – When you double-click on the Download Demon icon in the system tray, it will automatically open up Download Demon.


What is the System Tray?

The system Tray is located in the lower right-hand corner of the screen.  It’s a small box that contains several different icons.  Each icon represents another program that the computer is running in the background.  Typically, the system tray contains icons for virus scanning programs, security software, or even Download Demon!


Advanced Options for the Download List

When you right-click on a download in the Download List Interface, a menu will pop up giving you different options depending on whether the download has completed or not.

A Completed Download

If you right mouse-click on a completed download, a pop-up menu will offer several options.

Open – The will open the file you’ve downloaded.  If it’s a document, it will open the appropriate application to open the document.  If it’s an application, it will launch the application.

Resume – This will delete the file you’ve already downloaded, and begin the download again.  This is especially helpful if the file you download was corrupt or not complete.

Delete from list – This will delete the download from the list, but it will not delete it from your computer.

Notify me when the download completes – Check this only if you plan to redownload, and you want to be automatically notified when the download completes.

Set Retries – Select this only if you plan to redownload that file.  Selecting this will pop-up another menu.  Choose from this list the number of times you want Download Demon to retry downloading if there are any problems in the transfer.  Keep in mind that these setting will override the default settings only for those files you’ve selected.

Properties – Choose this to view the download properties for the download you’ve selected.

Tips & Tricks: You can also open a completed download by double-clicking on it with your left mouse button.

An Unfinished or Running Download

If you right mouse-click on an unfinished or running download, a pop-up menu will offer several options.

Pause – This will temporarily stop the download you’ve highlighted.  You may resume at a later point.

Resume – This will continue downloading any of the paused download listed you’ve highlighted.

Cancel – This will both delete the file listed in the Download List Interface, as well as well as delete the file from your computer.

Notify me when the download completes – With this checked, you will be automatically notified when the download completes.

Set Retries – Selecting this will pop-up another menu.  Choose from this list the number of times you want Download Demon to retry downloading if there are any problems in the transfer.  Keep in mind that these setting will override the default settings only for those files you’ve selected.

Properties – Choose this to view the download properties for the download you’ve selected.


Advanced Options for the System Tray

When you right-click on the Download Demon Icon in the system tray, a pop-up menu will appear giving you several options.

Show Download Demon – Select this to launch Download Demon.

Disable Browser Integration  – Select this to “turn off” Download Demon in your browser.  With Browser Integration  disabled, all downloads will be handled regularly through your browser.  To turn Browser Integration  back on, simply right-click on the icon and choose Enable Browser Integration .

Pause All Downloads* – This allows you to temporarily stop all downloads.

Resume All Downloads – This allows you to continue all downloads.

New Download  – Click this to start a new download.  The New Download Properties Window will appear.

Unload Download Demon – Click this if you don’t want the icon to appear in your system tray.  It will reappear again the next time you start up your computer.

 *Note: This option will be grayed-out unless you are in the process of downloading.

Tips and Tricks: If you want to permanently disable Browser Integration, you can do so on the General Tab in Options.


What is a Browser?

A browser is what you use to navigate the Internet.  Most people use browsers like Microsoft Internet Explorer or Netscape.


Server Authentication

Some download sites will not allow anonymous logins, and you must enter your unique username and password.  This will cause problems with scheduling unless you “teach” Download Demon your authentication information.  To do this, manually click on the link to download (or input it through the New Download Properties Window), and enter the information required below.

Username – Please enter the appropriate username in this field.

Password* – Please enter the appropriate password in this field.

Remember username and password for this site – If you are the sole user of your computer, it is highly recommended that you check this box.  Otherwise, it will always come up if you download from that site, it will always come up if you Pause/Resume, and you will be unable to schedule a download to that server.  You must have this checked to schedule downloads to this type of server.

*Note: All input to this field will appear as asterisks “*” for your privacy.


What is an Anonymous Login?

A login is the right to access a server.  Without  logging in, you cannot access a server, and therefore you cannot download from that server.  A server that allows for anonymous logins will permit anyone to login and download, no matter who you are.  Normally, your browser automatically logs you in without you knowing.  However, Download Demon will now be responsible for logging you into servers.


Not Working - Problem 1
Not Working - 1

Problem:  I scheduled a download, but after the download was to occur, I didn’t get my file.

If you have a problem other than the one stated above, click here for more help.

Possible Causes:

1.)	Someone was using the phone line when the download was scheduled.

2.)	Your computer was not set up properly to use the Scheduling feature.

3.)	You did not set up the download time correctly for the Scheduling feature.

4.)	You scheduled a download for a site that does not allow for anonymous logins.

Solutions:

1.)	Try downloading at a time when that phone line is not needed.

2.)	There are system requirements that must be met in order for Scheduling to work.  Please see the System Instructions for Scheduling at the bottom of the Scheduling Tab.

3.)	For instructions on how to set up the download time correctly, please see the Scheduling Tab.

4.)	To find out if a site does not allow for anonymous logins, manually download from that site and see if it asks you for a username and password.  If so, please see Server Authentication.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


Not Working - 2

Problem:  Ever since I installed Download Demon, my computer seems to be moving slower.

If you have a problem other than the one stated above, click here for more help.

Possible Cause:

1.)	Download Demon is running in the background and may be taking up temporary memory.

Solution:

1.)	You need to remove the Download Demon Icon from the system tray.  To do this, go to the General Tab in Options, and uncheck Load at Startup.  Then, right mouse-click on the Download Demon icon in your system tray and choose Unload Download Demon.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


Start Menu Items

The Start Menu Items are options that you can access through the Start Menu.  To access these options, click on:

1.)	Start (…in the lower left-hand corner of your screen)

2.)	Programs

3.)	Netzip Download Demon

You will see five options available to you:

Download Demon – Choose this to open up Download Demon.

Help – Choose this to view the help for Netzip Download Demon.

Purchase – If you like Download Demon, click here to go to the Web.  You will be directed to a page where you can either purchase, or find out more information about the product.

Uninstall – Choose this to uninstall Netzip Download Demon from your system.


What is the Info Window?

The Info Window is the window that appears below Download Demon when you’re downloading off of the Internet.  It delivers different types of download information, including the latest headlines, stock quotes, sports scores, games, or advertisements.  To permanently close the Info Window, you must purchase our product.  For more information, please go to HTTP://WWW.NETZIP.COM on the Web.


What is the Banner Ad Interface?

The Banner Ad Interface is a part of Download Demon that displays various advertisements.  To close this window, you must purchase our product.  For more information, please go to HTTP://WWW.NETZIP.COM on the Web.


How do I use Help?

The Topic Window

At the top of this window there are buttons you can use to navigate Help easier.  Look above at the top of this window, and you will see:

Contents – Click on this button to jump back to the table of contents.

Back – Click to go back to the previous topic you accessed.  This is similar to the back button you find in Netscape or Internet Explorer.

<< – Click this to surf backwards through other topics that may cover similar issues as the one you are reading.

>> – Click this to surf forward through other topics that may cover similar issues as the one you are reading.

Links vs. Pop-Ups

While you read help, you will see links and pop-ups in the text.  These allow you to find out further information on what’s highlighted or the general subject at hand.

Pop-ups are in green and have a dotted underline, like this sentence.  Click on this to find out more info in a pop-up window!

Links are in green and underlined, like this sentence.  When you click on them, they send you to a new topic.  Click on this to test it out!

Do not to confuse this with links on the Internet.  Links on the Internet will either take you to a new screen, or will start a download on your computer.

The Main Help Window

You used the Main Help Window when you first opened up help, and you double-clicked on “How do I use Help?”  From the main window, Help has three tabs: Contents, Index, and Find.

Contents – Lists all main subjects for help, as well as their associated topics.  Double-click on what you’re interested in.

Index – Allows you to search for a particular subject that interests you.

Find – Allows you to search all topics for a particular word or words.

When you are ready to start using help, click the Contents button in the upper left-hand corner of this window.  If you are having specific problems using our product, click here to go to our Troubleshooting section.


Example Link

Excellent!  A link always takes you to a new topic.  In this case, the topic is Example Link.  The name of the topic is always found at the top of the window in the blue bar.

To go back to “How do I use Help?,” click here.


Example Pop-Up

Good! This is an example of a pop-up.  We typically use this to give you a quick definition of something.  To close the pop-up, click anywhere on the screen outside the pop-up.


Error Messages?

Please click on the error message you are getting.  If, instead of an error message, it’s asking you a question or not working the way it’s supposed to, please click here.

Error 1:

File not found on remote host.

Error 2:

Connection reset by peer.

Error 3:

The remote host closed the connection.

Error 4:

Operation timed out.

Error 5:

Too many HTTP redirects.

Error 6:

Incomplete Response.

Error 7:

Cannot open the local file.

Error 8:

An error occurred during loading persistent jobs.

Error 9:

At least one component was not properly installed.

Error 10:

Download Demon is already running, please unload it and then try again.

Error 11:

Application failed to initialize.

Error12:

Cannot start download from file X due to unknown error.

Error 13:

An error occurred while restoring system configuration: X.  Press OK to continue.

Error 14:

Unknown error in Download Demon.  It’s recommended you upload and then reload the application prior to continuing.

Error 15:

Unknown error in Download Demon.  The program will now unload.

Error 16:

Your download folder has been reset to X.

Error 17:

Skin resource not found.

Error 18:

Invalid skin file.  Cannot load BMP image.

Error 19:

Invalid skin file.  Cannot find BMP image for one of the skin elements.

Error 20:

Invalid purchase key.

Error 21:

There is no answer.

Error 22:

Connection timed out.

Error 23:

Access denied.

Error 24:

Unexpected network event.


Invalid purchase key.
Error Message - 20

Error Message: Invalid purchase key.

If you have an error message other than the one stated above, please click here for more help.

Possible Cause:

1.)	To register Download Demon as a purchased version (instead of an evaluation version), you must enter a special code known as a “key.”  The information you entered for the key is not the correct key to register it.

Solution:

1.)	To get the correct key, you must purchase Netzip Download Demon. This would allow you to permanently close the Info Window, as well as close the Banner Ad Interface.  If you would like to purchase Netzip Download Demon, or just want more information, click on Register from the key entry window.  Or, you may visit us at WWW.NETZIP.COM.

2.)	If you still want to evaluate Download Demon, click on No thanks from the key entry window.

3.)	If you have the correct key, enter it again and press Enter from the key entry window.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


Not Working?

Please click on the problem that best describes your situation.  If, instead, it’s giving you an error message or it’s asking you a question, please click here.

Problem 1:

I scheduled a download, but I didn’t get my file.

Problem 2:

Ever since I installed Download Demon, my computer seems to be moving slower.

Problem 3:

When I try to download using “Open in New Window,” the download begins but I get a blank browser window (or one that says “Navigation Cancelled” / “Action Cancelled”).

Problem 4:

I use AOL and I can’t schedule my downloads.

Problem5:

I tried to redownload, but I get a message that says, “A download of X has successfully completed.  You  can manage it from the Download List.”


Error Message - 1

Error Message: File not found on remote host.

If you have an error message other than the one stated above, please click here for more help.

Possible Causes:

1.)	If you clicked on a download from a website and you received this message, then either:

a.)	Your browser has stored an old page in its cache (memory), or

b.)	The website administrator has created a bad page.

2.)	If you typed the URL in through the Download Properties Window, then either:

a.)	There is a mistype in the URL.

b.)	The file does not exist at that URL.

3.)	If you resumed a download from the Download List Interface, then that file is no longer available at that URL.

Solutions:

1.)	There are two methods to solve this problem:

a.)	If you use Microsoft Internet Explorer, click the Refresh button at the top of your browser.  See IE help for more details.  If you use Netscape, you need to clear the cache of any old pages you’ve been to.  Look in your browser’s help for details on how to clear the cache.  If this still doesn’t work then go on to the next method.

b.)	See if you can download the file without Download Demon.  Right mouse-click on the Download Demon icon in your system tray, and choose Disable Browser Integration .  Then redownload.  If you still get the same error message above, contact the site administrator and tell him/her that either the link is bad, or that file is no longer available at that URL.

2.)	There are two methods to solve this problem:

a.)	If you typed in the URL yourself through Download Properties (or copied and pasted it), be sure you’ve entered it correctly.  It must be entered exactly right, including the proper protocol (i.e. http/ftp), as well as the correct case (i.e. uppercase/lowercase).  If any part of the URL is incorrect, it will not work.  If it still doesn’t download, double-check to be sure you are trying to download a valid file by trying to download it through your browser, instead of though Download Demon..  Use the instructions in step 1b above to download through your browser.  If this still doesn’t help you, then go on to the next method.

b.)	Contact the site administrator and tell him/her that the file is no longer available at that URL.

3.)	Go back to the site you downloaded it from and redownload.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


What is a URL?

A URL is any location on the Web.  For example, WWW.NETZIP.COM is a URL.  Any file you want to download must have a URL.  The acronym “URL” stands for Uniform Resource Locator, which doesn’t help you much!


Error Message - 2

Error Message: Connection reset by peer.

If you have an error message other than the one stated above, please click here for more help.

Possible Causes:

1.)	The server you are trying to access has shut down.

2.)	Your ISP is having problems.

3.)	Your modem was turned off (or the power was cut) in the midst of transmission.

4.)	Your phone cord is not properly inserted in the modem or the wall jack.

Solutions:

1.)	Try accessing that server at a later time.  Perhaps they will have rebooted their server at that time.

2.)	If your ISP is having problems, contact them to find out when the problem might be resolved.

3.)	Be sure your modem is turned on.  If you have an external modem, be sure you can see some lights, otherwise the power may be turned off.  Once you are sure your modem is on, do a simple test by going online and downloading anything.  After the modem is up and functional, redownload with Download Demon.  If this problem persists, read the instruction manual for the modem.

4.)	Check to be sure that the phone line is inserted in the modem jack snugly.  Can you easily pull the cord out?  If so, then the cord is not inserted securely.  Do the same for wall jack.  Is the phone cord inserted securely into the wall jack?  Finally, check to see if there is any undo wear-and-tear on the cord itself.  Does any part of the cord look torn, frayed, crimped, or tightly folded?  If so, there could be a loose connection in the wire.  Don’t touch the loose connection, but rather, buy a new phone cord.  However, if everything looks good, then redownload and see if you get the same error message.  If you have any questions about the phone wiring in your home, please contact your local phone company.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


Error Message - 3

Error Message: The remote host closed the connection.

If you have an error message other than the one stated above, please click here for more help.

Possible Cause:

1.)	Too many users are accessing that HTTP or FTP site.

Solution:

1.)	Try accessing that site at a later time.  Currently, the site has reached the maximum limit for user access.  You also might want to contact the site administrator and let him/her know that you were blocked from accessing the site for X amount of time due to traffic.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


Error Message - 4

Error Message: Operation timed out.

If you have an error message other than the one stated above, please click here for more help.

Possible Causes:

1.)	There is no response from the server or the server you are trying to connect with is moving too slow.

2.)	There are too many network connections.

3.)	Your proxy settings are bad.

Solutions:

1.)	Download Demon is able to connect, but the server you are trying to download from is moving inordinately slow.  This could be due to increased traffic, or any number of other variables.  You might want to try downloading again at a later time.

2.)	Decrease the number of simultaneous network connections under the General Tab of the Options Window.

3.)	If you are using a proxy, you should double-check to be sure your proxy settings are set up correctly.  To do this, go to the Proxy Window through the Connection Tab.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


Error Message - 5

Error Message: Too many HTTP redirects.

If you have an error message other than the one stated above, please click here for more help.

Possible Cause:

1.)	You are trying to download from a location that redirects back to itself, creating an endless loop.

Solution:

1.)	Contact the site administrator and notify him/her that a link on their site redirects back to itself.  Ask for alternative ways of downloading the file you want.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


Not Working - 3

Problem: When I try to download using “Open in New Window,”* the download begins but I get a blank window (or one that says “Navigation Cancelled” / “Action Cancelled”).

If you have a problem other than the one stated above, click here for more help.

Possible Cause:

1.)	Download Demon doesn’t work with that feature.

Solution:

1.)	You will need to either download normally, or temporarily turn Download Demon off and then download in this fashion.  To do so, right mouse-click on the Download Demon icon in your system tray, and choose Disable Browser Integration .  Then redownload using the “Open in New Window” option.

*Note: “Open in New Window” is a feature from your browser, not Download Demon.  For more info on this feature, see your browser’s instructions.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


Connect To Window

The Connect To Window allows Download Demon to connect to your ISP.  If you have not configured Download Demon to connect to the Internet, you must first do so in the Connection Tab.  This window has several fields which are described below.

User name – Be sure your user name is entered in this filed.

Password – Your password should be entered here, and it will appear as asterisks “*” for your privacy.

Remember password – With this box checked, you will never have to retype your password again.  If you do not check this box, it will always require a password to get on the Internet.  Furthermore, you won’t be able to schedule downloads without someone being present to enter the password.  As a result, we recommend that you check this box.

Domain – This field should only be used if you are dialing into a network of other computers.  Most ISPs would not use a domain.  If you are not sure if you need a domain, contact the systems administrator for the location you are dialing.

Settings – Click this to access the dial-up properties for your ISP.  See your Window’s manual (or contact your ISP) if you are not sure what these settings mean.

Connect – Click to connect to the Internet.

Cancel – Click to cancel the operation.


Error Message - 6

Error Message: Incomplete Response.

If you have an error message other than the one stated above, please click here for more help.

Possible Cause:

1.)	The site you are at is using a redirects you to a “post” command, and we do not support post.

Solution:

1.)	Temporarily disable Download Demon by right mouse-clicking on the Download Demon icon in your system tray, and choose Disable Browser Integration.  Redo the process you were trying to do.  After you’re finished, be sure to re-enable us by following the same method above, except choose Enable Browser Integration.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


Questions?

Please click on the question that Download Demon is asking you.  If, instead of asking you a question, it's giving you an error message or not working the way it’s supposed to, please click here.

Questions 1:

A download of X exists and was paused.  Do you want to restart it?

Question 2:

You did not configure your dial-up connection.  Configure now?

Question 3:

Are you sure you want to delete the cached login information for all sites you downloaded from?

Question 4:

The document you are about to download is of an unexpected type X.  What would you like to do?

Question 5:

Download X does not support pause and resume.  If you pause this download now you will have to restart it from the beginning later.  Do you want to pause the download anyway?

Question 6:

You are already connected to X.  Redial anyway?

Question 7:

Disconnect from X?

Question 8:

Do you want to remove the current content of the file and start the download over?

Question 9:

Your modem is not connected.  Would you like to establish a dial-up connection to the Internet?

Question 10:

A download of X has failed in the past.  Do you want to retry?

Question 11:

A download of X has successfully completed.  Do you want to start a new download from the same URL?


Question - 1

Question: A download of X exists and was paused.  Do you want to restart it?

If Download Demon has asked you a question other than the one stated above, please click here for more help.

Reason for the Question:

1.)	You began a download, paused it, and tried to restart it by clicking in your browser.

Options:

1.)	Yes – Will resume the download from where you left off.

2.)	No – Will leave the file in a paused state.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


What is a "Skin?"

A “skin” is the look and feel of Download Demon.  The program itself is like a mannequin that can be dressed up in a variety of different ways.  In our default skin, the File, View, and Tools button are together at the bottom.  However, with a new skin they could be vertical on the left-hand side, or separated from each other and spread across the interface.  You could have a waterfall theme, a rocket-ship theme, or a sports theme… the look and feel could be changed to almost anything!

To learn how to change the skins, click here.


Skin Selection Window

The option to change the skins can be accessed through the Tools Button.

To Change the Skin

You may either:

1.)	Double-click on the skin you want, or

2.)	Click on the skin you want, and choose OK.

If you’re not sure what a “skin” is, then click here.


Primary Tab

The Primary Tab can be accessed through the New Download Properties Window.  This tab deals with any general or overall information about the download, namely where you are downloading from, and where you are downloading the file.

From (URL) – This field is for the complete URL for the download.  If you are starting a new download, you must include the protocol designation (i.e. http/ftp), as well as the case (i.e. uppercase/lowercase).  There is also a drop-down list of the most recent URLs entered.  To access this drop-down list, click the down wedge to the right of the field.

To – This field is for the complete path where the download is placed on your computer.  The default is preset to C:\MY DOWNLOAD FILES.  (You can change the default folder by changing the options on the General Tab.)

Tips & Tricks: If you are starting a new download, you don’t have to retype the entire URL.  Instead, copy the URL to your clipboard by right mouse-clicking on the link to download and choosing “Save Link As,” or “Save Target As.”  When you place your cursor in the From field, hold down the CTRL button and press the letter V.  This will automatically paste that URL into the From field.  For other methods of downloading a file, click here.


Advanced Tab

The Advanced Tab can be accessed through the New Download Properties Window.  This tab allows you to change some of the advanced settings of the download you’ve specified.

Seconds between retries – You can specify how long Download Demon should wait (in seconds) between “redialing” the URL.  After X number of seconds, Download Demon will place another request to download the file.

Number of retries – You can specify how many retries (or “redials”) you want Download Demon to do before stopping.  This is helpful if you don’t want to tie up your phone line because of a malfunction on their end.  Note that this will be grayed-out if “Infinite retries” is checked.

Infinite retries – Check this if you want to allow Download Demon unlimited attempts to reconnect.


Question - 2

Question: You did not configure your dial-up connection.  Configure now?

If Download Demon has asked you a question other than the one stated above, please click here for more help.

Reason for the Question:

1.)	You have not told Download Demon how you normally connect to the Internet.

Options:

1.)	Yes – Will send you to the Connection Tab to configure your dial-up connection.

2.)	No – Will cancel the process of configuring your dial up connection.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


Error Message - 7

Error Message: Cannot open the local file.

If you have an error message other than the one stated above, please click here for more help.

Possible Causes:

1.)	You have placed two requests to download the same file simultaneously.  For example, if you click on a link in your browser to download, and then you click on the same link again while the first download is still in progress.

2.)	The file you want to use is being used by another program.

3.)	You disk space is too limited to perform the operation.

4.)	There is a disk failure.

Solutions:

1.)	Don’t place multiple requests to download the same file simultaneously.

2.)	Check to be sure you haven’t already launched this application.  Also, check to be sure that another program isn’t using it as well.

3.)	Check to be sure you have enough disk space.  If you are in doubt, delete files on the disk (or hard-drive) and try again.

4.)	If you have a disk failure, either use a new disk or contact Customer Support for your hard-drive distributor.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


Error Message - 8

Error Message: An error occurred during loading persistent jobs.

If you have an error message other than the one stated above, please click here for more help.

Possible Cause:

1.)	There may be multiple instances of Download Demon running.

Solution:

1.)	Close Download.  Then, right mouse-click on the Download Demon icon in your system tray and choose Unload Download Demon.  Finally, restart Download Demon by clicking on Start, Programs, Netzip Download Demon, and finally Download Demon.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


Error Message - 9

Error Message: At least one component was not properly installed.

If you have an error message other than the one stated above, please click here for more help.

Possible Causes:

1.)	Some of Download Demon’s files were not removed correctly.  Either they were removed “by hand” from a user (instead of letting the program uninstall itself), or the uninstallation process was not successful and left some files behind.

2.)	A virus on your computer has corrupted some of Download Demon’s files.

Solutions:

1.)	Reinstall Netzip Download Demon, and then uninstall it correctly.  To do this, click on Start, Programs, Netzip Download Demon, and finally Uninstall Netzip Download Demon.

2.)	Check your computer for a virus using authorized virus detection software.  Then follow step 1 above.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


Error Message - 10

Error Message: Download Demon is already running, please unload it and then try again.

If you have an error message other than the one stated above, please click here for more help.

Possible Cause:

1.)	You have tried to install or uninstall Download Demon while the program is still running.

Solution:

1.)	Unload Download Demon and proceed with the operation.  To unload Download Demon, right mouse-click on the Download Demon icon in your system tray and choose Unload Download Demon.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


Error Message - 11

Error Message: Application failed to initialize.

If you have an error message other than the one stated above, please click here for more help.

Possible Causes:

1.)	The skin you chose is not valid.

2.)	The skin files are corrupt.

3.)	Download Demon is having problems reading the skin files.

Solutions:

1.)	If you made your own skins, verify that all the information in the skin.ini files are correct.  Verify that all the BMP files you need are present.

2.)	Reinstall the new skins.  First, go into the Skins directory and delete the bad skin subdirectory.  The name of the bad subdirectory will be the name of the skin file you were trying to install.  Then, redownload the skin and reinstall it.

3.)	Close Download Demon, and unload it.  To unload Download Demon, right mouse-click on the Download Demon icon in your system tray and choose Unload Download Demon.  After you unload it, relaunch it and try again.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


Error Message - 12

Error Message: Cannot start download from file X due to unknown error.

If you have an error message other than the one stated above, please click here for more help.

Possible Cause:

1.)	Your computer is having some serious unknown errors.

Solution:

1.)	Close all programs and reboot (or restart) your computer.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


Error Message - 13

Error Message: An error occurred while restoring system configuration: X.  Press OK to continue.

If you have an error message other than the one stated above, please click here for more help.

Possible Causes:

1.)	Your registry is full.

2.)	Your disk is damaged.

3.)	Some important files on your disk are corrupt.

Solutions:

1.)	It is unadvisable to edit the registry for Windows without advanced technical knowledge, or without technical assistance from a professional.  The easiest way to free up space in the registry would be to free up more space on your disk or hard-drive (even if you have a lot of space left).  Go through your entire disk and eliminate programs that you rarely (or no longer) need.  Then, retry your operation.

2.)	Use special disk utilities (such as Norton) to determine if anything is physically wrong with your drive.  NEVER take it apart by yourself unless you have the proper knowledge and are aware of the consequences of your actions.

3.)	If some important files on your disk are corrupt, the easiest thing to do is to reinstall Windows.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


Error Message 14
Error Message - 14

Error Message: Unknown error in Download Demon.  It’s recommended you upload and then reload the application prior to continuing.

If you have an error message other than the one stated above, please click here for more help.

Possible Causes:

1.)	There is not enough RAM (i.e. system memory) to handle the operation.

Solution:

1.)	To free up more RAM:

a.)	Close down all other programs.  Then, unload Download Demon. To unload Download Demon, right mouse-click on the Download Demon icon in your system tray and choose Unload Download Demon.  After you unload it, relaunch it and try again.

b.)	If this still doesn’t work, close down all the programs in the system tray.  You can usually do this by right mouse-clicking on the icons and choosing Unload or Close.

c.)	If this still doesn’t work.  Reboot your computer, close all programs in the system tray, and restart Download Demon.

d.)	If this still doesn’t work, uninstall and reinstall Netzip Download Demon.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


Error Message - 15

Error Message: Unknown error in Download Demon.  The program will now unload.

If you have an error message other than the one stated above, please click here for more help.

Possible Causes:

1.)	A bad install of Netzip Download Demon.

2.)	There is not enough RAM (i.e. system memory) to handle the operation.

Solutions:

1.)	Uninstall and reinstall Download Demon.

2.)	See Error Message 14 to handle a shortage of RAM.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


Question - 3

Question: Are you sure you want to delete the cached login information for all sites you downloaded from?

If Download Demon has asked you a question other than the one stated above, please click here for more help.

Reason for the Question:

1.)	Some sites require a username and password to download from them because they will not allow anonymous logins.  If you downloaded from these sites, you were asked for server authentication.  Since you are attempting to delete all login information for these download sites, Download Demon is asking you if you are sure you want to proceed.

Options:

1.)	Yes – Will delete all username and password information for sites that require server authentication.

2.)	No – Will cancel the process of connecting to the Internet.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


Question - 4

Question: The document you are about to download is of an unexpected type X.  What would you like to do?

If Download Demon has asked you a question other than the one stated above, please click here for more help.

Reason for the Question:

1.)	Your browser has most likely downloaded a text file or an HTML file, but it thought it would get something different.

Options:

1.)	Browse – Ninety-five percent of the time you should click on Browse.  Browse will open up a browser window and allow you to view the text or HTML document you’ve downloaded.

2.)	Continue – Click this button in the event you’ve downloaded something other than text file or an HTML.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


Question - 5

Question: Download X does not support pause and resume.  If you pause this download now you will have to restart it from the beginning later.  Do you want to pause the download anyway?

If Download Demon has asked you a question other than the one stated above, please click here for more help.

Reason for the Question:

1.)	You are trying to pause from a site that does not support any pause or reconnect features.

Options:

1.)	Yes – Will stop the download.  However, if you restart the download later, it will start from the beginning again.  Choosing this option is just like canceling the download.

2.)	No – Continues the download as normal.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


Question - 6

Question: You are already connected to X.  Redial anyway?

If Download Demon has asked you a question other than the one stated above, please click here for more help.

Reason for the Question:

1.)	You are asking Download Demon to redial the Internet, but you are already connected.

Options:

1.)	Yes – Will cut your connection to the Internet and redial.

2.)	No – Continues normal use.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


Question - 7

Question: Disconnect from X?

If Download Demon has asked you a question other than the one stated above, please click here for more help.

Reason for the Question:

1.)	You have requested to disconnect from the Internet.  Download Demon wants reconfirmation of your choice.

Options:

1.)	Yes – Will cut your connection to the Internet.

2.)	No – Continues normal use on the Internet.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


Question - 8

Question: Do you want to remove the current content of the file and start the download over?

If Download Demon has asked you a question other than the one stated above, please click here for more help.

Reason for the Question:

1.)	You have asked to resume a download that has either already finished, or is only partially finished.

Options:

1.)	Yes – Will delete the file from your computer, and redownload the file.

2.)	No – Cancels the operation.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


Error Message - 16

Error Message: Your download folder has been reset to X.

If you have an error message other than the one stated above, please click here for more help.

Possible Cause:

1.)	The folder that you’ve set as your default download folder is no longer accessible.  This could be due to the fact that the disk has been removed, or the disk is now write-protected, or there is a sharing violation.

Solution:

1.)	If you are saving to a floppy disk, check to be sure the disk is in the drive and that it’s not write-protected.  If you are saving to a folder on another computer, be sure that the other computer is functional, and that the folder still allows for sharing.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


Error Message - 17

Error Message: Skin resource not found.

If you have an error message other than the one stated above, please click here for more help.

Possible Causes:

1.)	In one or more of the skin “ini” files, the coordinates are missing for one or more of the elements.

2.)	In one or more of the skin “ini” files, imgNormal is missing for one or more of the buttons.

Solutions:

1.)	Enter the appropriate coordinates for the element(s).

2.)	Enter the imgNormal parameter (as well as its BMP) for the button(s).

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


Error Message - 18

Error Message: Invalid skin file.  Cannot load BMP image.

If you have an error message other than the one stated above, please click here for more help.

Possible Cause:

1.)	The BMP image that is trying to be loaded for the skins is corrupt.

Solution:

1.)	Check to be sure that the BMPs in the appropriate skin directory are valid and not corrupt.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


Error Message 19
Error Message - 19

Error Message: Invalid skin file.  Cannot find BMP image for one of the skin elements.

If you have an error message other than the one stated above, please click here for more help.

Possible Cause:

1.)	A BMP is missing for the skin you have specified.

Solution:

1.)	Check to be sure that all the required BMPs are present in the appropriate skin directory.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


Question - 9

Question: Your modem is not connected.  Would you like to establish a dial-up connection to the Internet?

If Download Demon has asked you a question other than the one stated above, please click here for more help.

Reason for the Question:

1.)	You are trying to connect to the Internet, but your modem is either turned off, the electricity is cut, the phone cords are not installed correctly or are damaged.

Options:

1.)	Yes – Will attempt to reconnect you to the Internet.  Before you click Yes, check to be sure that you can see lights on your modem.  If not, be sure it’s turned on and plugged in.  Also, check to be sure that the phone line is inserted in the modem jack snugly.  Can you easily pull the cord out?  If so, the cord is not inserted securely.  Do the same for wall jack.  Is the phone cord inserted securely into the wall jack?  Finally, check to see if there is any undo wear-and-tear on the cord itself.  Does any part of the cord look torn, frayed, crimped, or tightly folded?  If so, there could be a loose connection in the wire.  Don’t touch the loose connection, but rather, buy a new phone cord.  However, if everything looks good, then redownload and see if you get the same error message.  If you have any questions about the phone wiring in your home, please contact your local phone company.

2.)	No – Will cancel the process of connecting to the Internet.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


Question - 10

Question: A download of X has failed in the past.  Do you want to retry?

If Download Demon has asked you a question other than the one stated above, please click here for more help.

Reason for the Question:

1.)	You started a download, and it failed.  Now you are trying to restart that download.

Options:

1.)	Yes – Will begin the download.  If you have any remnants of the old file on your computer, that will be deleted as well.

2.)	No – Cancels the operation.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


Question - 11

Question: A download of X has successfully completed.  Do you want to start a new download from the same URL?

If Download Demon has asked you a question other than the one stated above, please click here for more help.

Reason for the Question:

1.)	In the past, you started a download and completed it successfully.  Now you are trying to restart that download.

Options:

1.)	Yes – Will begin the download again.  If that file already exists in your download directory, Download Demon will have to rename the file since two files of the same name cannot exist in the same directory.  That new name will be the same name as before with an “(X)” at the end of it, where X will be a number representing that instance of the redownload.  For example, if you’ve successfully downloaded “test.exe,” you wish to redownload it, and that file still exists in your download directory, it will be named “test(1).exe.”  If you download it again, “test(2).exe,” and so on.

2.)	No – Cancels the operation.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


Error Message - 21

Error Message: There is no answer.

If you have an error message other than the one stated above, please click here for more help.

Possible Causes:

1.)	The modem tried to dial your ISP but was unable to connect.  This could be due to a busy signal, no answer, wrong number, etc.

2.)	Your modem isn’t hooked up properly.

Solutions:

1.)	Check to be sure that your ISP is configured correctly in the Connection Tab.

2.)	Check to be sure that the phone line is inserted in the modem jack snugly.  Can you easily pull the cord out?  If so, then the cord is not inserted securely.  Do the same for wall jack.  Is the phone cord inserted securely into the wall jack?  Finally, check to see if there is any undo wear-and-tear on the cord itself.  Does any part of the cord look torn, frayed, crimped, or tightly folded?  If so, there could be a loose connection in the wire.  Don’t touch the loose connection, but rather, buy a new phone cord.  However, if everything looks good, then redownload and see if you get the same error message.  If you have any questions about the phone wiring in your home, please contact your local phone company.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


What is a Link?

A link is any highlighted text that is you can click on to go somewhere.  When you put your mouse over a link, the standard arrow becomes a hand.  This means that you can click on it.  When you click on an Internet link, you will be either sent to a new screen, or start a new download.  In fact, you just clicked on a link to view this pop-up!


Error Message - 22

Error Message: Connection timed out.

If you have an error message other than the one stated above, please click here for more help.

Possible Causes:

1.)	Because of no activity on your part, you lost your connection.

2.)	You were not connected to the Internet, but Download Demon thought you were.

Solutions:

1.)	If you pause a download and plan to leave for a long period of time, be sure to close your connection to the Internet.

2.)	Redial the Internet to insure that you are logged on.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


Error Message - 23

Error Message: Access denied.

If you have an error message other than the one stated above, please click here for more help.

Possible Causes:

1.)	You are trying to reinstall Netzip Download Demon without having rebooted.

2.)	You are trying to install under Windows NT, and your user profile does give you permission to install new software.

Solutions:

1.)	Reboot, and then install Download Demon.

2.)	If you are the Systems Administrator for your computer, login as the Admin and install under Admin privileges.  If you are not the Systems Administrator, either ask him/her to install it for you, or ask for Admin privileges so you can install it.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


Error Message - 24

Error Message: Unexpected network event.

If you have an error message other than the one stated above, please click here for more help.

Possible Cause:

1.)	This occurs when the server sends an unexpected (or malformed) response to the download request.  This could be due to too many users trying to download, network interference, or a variety of other transmission/reception problems.

Solution:

1.)	Restart the download.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


Scheduling a Download

Before scheduling a download, you must first tell Download Demon how you normally connect to the Internet.  Once you’ve set up Download Demon to connect properly, you will never have to change these settings again.  However, without the correct information, the Scheduling feature may not work as it’s supposed to.

Internet Connectivity

First, let’s see how you’re connected to the Internet.  Here’s how:

1.)	On your desktop, double-click on My Computer.

2.)	In My Computer, double-click on Dial-Up Networking.

•	If you immediately get the pop-up window “Welcome to Dial-Up Networking,” click cancel on the window.  Then, click here.

•	If Dial-Up Networking shows you have a connection to the Internet (i.e. Mindspring, Earthlink, etc.), click here.

•	If Dial-Up Networking shows only “Make New Connection,” click here.


Connecting with an ISP

For those who want to schedule downloads, you must first setup your connection to your ISP.  However, if you use multiple ISPs, Download Demon always picks the default dial-up that you’ve set in Windows.  Consequently, if you use both Mindspring and Netcom for example, and your system default is set to Mindspring, then Download Demon will automatically use Mindspring.

If you wish to change your default connection, follow the instructions below.  Otherwise click here.

Changing Default Settings

To change your default connection:

1.)	With Download Demon open and running, click on the Tools Button.  A menu will pop up.

2.)	Select Options from the menu.

3.)	When the Options Window appears, click on the Connection Tab at the top to view your current connection settings.  You will need to adjust the settings to your desired configuration.  To learn more about the Connection Tab, click here.


Connecting with AOL 5.0

Based on the information you’ve given us, you typically use AOL version 5.0 to connect to the Internet.  (If you’re not sure what version of AOL you are using, click here.)

We do not support scheduling for AOL version 4.0 or lower.  If you have an older version of AOL, we encourage you to upgrade.  You may upgrade at WWW.AOL.COM.

If you would like to schedule a download with AOL 5.0, you must first make some changes to AOL.

Changes to AOL

The first thing to do is to tell AOL that you want to automatically connect to the Internet when needed.  To do this:

1.)	First, right mouse-click on the AOL icon in your system tray.  A menu will pop up.

2.)	Select Auto-Start Options.

3.)	When the next window appears, be sure that Automatically start AOL is selected.

4.)	Press OK.

Once you have made the above changes to AOL, you are ready to schedule downloads.  You will never have to repeat these steps above.  To learn how to schedule a download, click here.


How do I schedule a download?

To use the Scheduling feature, you must access the Scheduling Tab.  This tab can be accessed in two ways:

For a New Download

There are two ways to schedule a new download.

1.)	Click on the File button and choose Start/Schedule a New Download.  When the New Download Properties Window appears, fill in the necessary information.  For instructions on the New Download Properties Window, click here.

2.)	Or, right mouse-click on the Download Demon icon in the system tray and choose New Download. When the New Download Properties Window appears, fill in the necessary information.  For instructions on the New Download Properties Window, click here.

For an Existing Download

Right mouse-click on an existing download and choose Properties. When the New Download Properties Window appears, click on the Scheduling tab.   To understand what these settings mean, click here.


Scheduling with No Dial-Up

Do you use AOL, or do you connect to the Internet with a modem?  If so, click here.

If you don’t use AOL, and you don’t connect with a modem, click here.


Scheduling with a Dial-Up

Do you have only one dial-up in the list?  If so, click here.

Or, do you have multiple dial-ups listed?  For example, the list could contain Mindspring, Earthlink, and other ISPs.  If you have multiple dial-ups, click here.


We're Sorry

We’re sorry, but based on the information you’ve given us, we do not support scheduling for your connection configuration.  This is due to either an old version of AOL being used as your primary Internet connection, or you are using an Internet connection that we are not compatible with.  (If you want to use scheduling with  AOL, we are only compatible with AOL 5.0.  To download the most recent version of AOL, please visit WWW.AOL.COM. )

While we don’t officially support scheduling for your configuration, you may still try to use it (although we can’t guarantee the results).  To do this, go to the Connection Tab and adjust the settings until the scheduling feature works properly.  You may need to change some settings in the software for your dial-up to work in conjunction with Download Demon as well.


Connecting with a LAN or Cable Modem

Since you don’t use a modem, you are probably connected to the Internet at work, or in a corporate environment.  This means that your computer is connected via a LAN, or a Local Area Network.

Another possibility is that you are using a Cable Modem at home or work.

In either case, Download Demon has already configured itself to your computer automatically.  To proceed with scheduling, click here.


How do I know what version of AOL I have?

To find out your version of AOL, open up AOL.  The first small window that briefly appears will give you the version number.  Another way to find it out is to go under the Help menu in AOL, and choose About.


Do you see AOL listed?

Looking at the Dial-Up Networking window, is AOL in the list at all?  Whether you use AOL is not important at this moment.  Rather, is it in the list?

Yes                  No


Remember Password

Remember Password

In order for scheduling to function properly, you have to set your computer to remember your password.  This allows Download Demon to connect to the Internet when you are not present during a scheduled session.  Without knowing your password, scheduling will not function as designed.  Here’s to “teach” Download Demon your password:

1.)	With Download Demon open and running, click on the Tools Button.  A menu will pop up.

2.)	Select Dial-UP from the menu.

3.)	When the Connect To window appears, type in your username, password, and be sure to check Remember Password.  Then click Connect.  This will log you onto the Internet, but will also remember your password for future use.  If you don’t want to start an Internet session, then as soon as you successfully log on, you may end your session immediately.

Once you have setup Download Demon to connect using your preferred method, you are ready to schedule downloads.  To learn how to schedule downloads, click here.


Not Working - 4

Problem: I use AOL and I can’t schedule my downloads.

If you have a problem other than the one stated above, click here for more help.

Possible Causes:

1.)	You are using a version of AOL that scheduling is not compatible with.  Scheduling is only compatible with AOL 5.0.

2.)	You have not set up your Download Demon to function with AOL 5.0 properly.

3.)	You have set your connection to use a modem rather than a local area network.

Solutions

1.)	If you are using AOL 4.0 or below, scheduling will not function properly.  To find out which version of AOL you have, click here.  The two solutions to this problem would be to either upgrade, or to use another method of connecting to the Internet (if you have one available).  To find out which choice is most efficient, click here.  You will be asked a series of questions.

2.)	If you know you have AOL 5.0, and you need to set it up to work with Download Demon properly, click here.

3.)	Go to the Connection Tab and be sure you’ve selected Connect to the Internet with a local area network.  We realize that you use a modem.  However, to use scheduling with AOL, you must choose a local area network connection.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.


Not Working - 5

Problem: I tried to redownload, but I get a message that says, “A download of X has successfully completed.  You  can manage it from the Download List.”

If you have a problem other than the one stated above, click here for more help.

Possible Cause:

1.)	You have reinitiated a download from your browser, and you’ve already downloaded it, or you are in the process of downloading it.

Solutions

1.)	If you are in the process of downloading the file, click OK and allow the download to continue.  (Keep in mind that you may have paused the download.)  If you’ve already downloaded it, and you wish to redownload, find the file listed in the Download List Interface and redownload it from there.  To redownload, select your file and press Resume.  Otherwise, you will find your completed download in C:\MY DODWNLOAD FILES.

If you are still having problems that our Troubleshooting section doesn’t answer, please see our Customer and Technical Support.